Running a commercial or domestic cleaning service, just like any other business requires certain skills; like people skills and of course, technical business skills. Likewise, comprehending the business concepts of the professional cleaning services in Chicago area along with what the future may hold will make you stick out as a serious entrepreneur. The guide below highlights five ridiculously simple ways to improve your commercial cleaning service in 2016
Embrace Technology
Radical changes in technology take place at least every two years. Within those two years, little improvements keep being made to cleaning equipment and techniques. What suffices now in cleaning may not work a year or two from now, especially if you have competition. The way to stay ahead is to use the latest, safest and most effective equipment and cleaning agents. Away from the cleaning materials, your management system, which you use for accounting and tracking labor should also be up to date.
Keep educating yourself
Keep learning about management skills to improve how you run your business. Attend seminars or read professional articles and magazines. Stay updated on health and safety issues to know what equipment to use and what chemicals to put on hold. In educating yourself, you open your mind, become creative and can think up new ways of improving your service delivery.
Put the customer first
Treat the premises you clean like you would want your own to be cleaned. It’s said that where there is cutthroat competition, it’s the little things that matter. Always deliver the best. Drum this into the minds of your cleaning team. Show by example where you must, what the standard of squeaky clean should be. Quality regardless of your staff size should be your mantra. Entrepreneur magazine claims that putting your customer first sometimes means flexibility in your working contract. If they call upon you for an emergency, whenever reasonable, be there, and be there as quickly as you can. Not only will you impress them, but also will have grabbed yet another chance to prove yourself as the go- to -service provider. What most customers often need anyway from all kinds of service is quick response.
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Employee satisfaction
Forbes magazine explains that your employees are the face of your company. You may not have control over individual demeanour or dispositions, but you can teach them and demand certain things of them. Right up to a practiced professional smile and polite but limited interactions if they must. Teach them how to sell your services and when to do so. The presence of a janitor for example is quite easy to overlook. But if they do get to interact with an employer, remind them to get rid of the stereotypical gruff response and act professionally. That will leave a lasting impression.
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Manage on the ground and get involved. Work with your employees or watch them at work to see that your standards are being met. Micro managing has its headaches but has ripple effects.
Strategic marketing
General business management principles apply to a cleaning business just like any other. Selling yourself on the go or by the kind of work you do is a sure way of attracting new clients. The size of your business should obviously dictate what marketing technique you adopt. If you’re a local cleaning business, it’s easy to sit back on your heels and assume that ‘word gets around’. Never underestimate the power of talking about your business. Mentioning it in every conversation that you have cleaning services may be unsettling. So target parties and such other gatherings to begin with.
Casually mention that you could provide services. Every client counts and once you do a perfect job, more will follow.
Check out this article on how to start a cleaning business for more tips on how to start and improve your cleaning service.”
