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How To Cancel 1800 Contacts Order and Getting A Refund

how to cancel 1800 contacts orderAre you looking for a way to cancel your order with 1800 Contacts? Look no further. In this article, I’ll provide you with a simple step-by-step guide on how to cancel your order hassle-free. Whether you’ve changed your mind or found a better deal elsewhere, I’ve got you covered. Let’s get started and ensure that cancelling your 1800 Contacts order is a smooth and stress-free process.

How To Cancel 1800 Contacts Order

Change in Prescription

If you have recently visited your eye doctor and received a new prescription, you may need to cancel your order with 1800 Contacts. It’s important to have the correct prescription to ensure optimal vision and eye health. Whether your prescription has changed due to an adjustment in your vision or a different brand or type of contact lenses recommended by your doctor, it’s crucial to update your order accordingly.

Found Better Price

Another common reason to cancel an order with 1800 Contacts is finding a better price elsewhere. With the convenience of online shopping, it’s easier than ever to compare prices and find the best deal. If you come across a lower price for the same contact lenses or find a promotional offer that saves you more money, it makes sense to cancel your original order and take advantage of the savings. After all, who doesn’t want to get the best value for their hard-earned money?

Change in Personal Circumstances

Life can be unpredictable, and sometimes unforeseen circumstances arise that require you to cancel your 1800 Contacts order. Whether it’s a sudden change in your financial situation, a shift in your lifestyle that no longer requires contact lenses, or a medical condition that prevents you from wearing them, it’s important to be flexible and make the necessary adjustments. Cancelling your order in such situations is a practical step to ensure you are not burdened with unnecessary expenses or unused products.

Unsatisfactory Customer Service Experience

While 1800 Contacts is known for its excellent customer service, there may be rare instances where you encounter a less-than-ideal experience. If you have experienced difficulties, delays, or unresolved issues with the customer service team, it’s understandable that you may want to cancel your order. As a consumer, you have the right to receive prompt and satisfactory assistance. If you feel that your concerns have not been adequately addressed, cancelling your order can be a way to seek a better customer service experience elsewhere.

Delivery Delays

Sometimes, despite the best efforts of the company, there may be unexpected delays in the delivery of your order. Whether it’s due to logistical challenges, inclement weather, or other unforeseen circumstances, waiting longer than expected for your contact lenses can be frustrating. In such cases, cancelling the order and opting for a faster delivery option or purchasing from a local store may be a more convenient solution.

Contacting Customer Service


When it comes to canceling your order with 1800 Contacts, one of the most direct and efficient methods is to contact their customer service team via phone. You can easily reach out to them by dialing their toll-free number at 1-800-CONTACTS.

Once you’re connected to a representative, it’s important to clearly explain your situation and the reason for canceling your order. Make sure to provide all the necessary order details such as your name, order number, and any other relevant information. This will help the customer service representative to locate your order quickly and assist you in the cancellation process.

Live Chat

If you prefer a more convenient and instant way to contact 1800 Contacts customer service, Live Chat is a great option. This feature allows you to communicate with a representative through an online chat platform on their website.

To access the Live Chat feature, simply visit the 1800 Contacts website and look for the “Contact Us” or “Support” section. Once you find the Live Chat option, click on it to initiate the conversation.

When using Live Chat, make sure to provide all the necessary details about your order and the reason for cancellation. Be concise and clear in your communication to ensure that the representative can assist you effectively.


If you prefer a written form of communication or if you have a more complex issue that requires detailed explanation, sending an email to 1800 Contacts customer service is a reliable option.

To contact them via email, compose a message detailing your order information, the reason for cancellation, and any other relevant details. Include your name, order number, and contact information so that they can reach out to you if needed.

Once you have drafted your email, send it to the designated customer service email address provided on the 1800 Contacts website.