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Contact Customer Service In How to Cancel Order on Aliexpress

how to cancel order on aliexpress

Suppose you’ve made a purchase on AliExpress and find yourself in a situation where you must cancel your order. Don’t worry! Canceling an order on AliExpress is generally a straightforward process. In this article, I’ll guide you through the steps to balance your order hassle-free.

Firstly, it’s important to note that the ability to cancel an order depends on its current status. If your order hasn’t yet shipped, canceling should be relatively simple. You can start by logging into your AliExpress account and navigating to the “My Orders” section. Locate the order you wish to cancel and click “Cancel Order.” Follow the prompts provided by AliExpress to complete the cancellation process.

How to Cancel Order on Aliexpress

Finding your order on AliExpress is crucial in managing your online shopping experience. Whether you’re looking to track your package or cancel an order, here’s a guide on easily locating your order details on the platform.

  1. Sign in to AliExpress: First, you must log in to your AliExpress account. Enter your username and password, or use the social media login option if you’ve linked your account.
  2. Go to “My Orders”: Once logged in, navigate to the “My Orders” section. This can usually be found by clicking on your profile picture or icon at the top right corner of the page.
  3. View active orders: In the “My Orders” section, you’ll find a list of all your active orders. These orders have been successfully placed but have not been delivered or canceled.
  4. Use filters and search options: If you have numerous orders and need assistance finding a specific one, take advantage of the filtering and search options available. You can filter by date range and status (such as shipped or unpaid) or search using keywords like product name or seller username.
  5. Click on order for details: To view more information about a particular order, click on it from the list provided. This will open up a detailed page with specifics about the purchase, including tracking number (if applicable), estimated delivery time, seller information, and payment details.
  6. Take note of cancellation eligibility: If you wish to cancel an order, check whether it’s still eligible for cancellation based on AliExpress’ policies and timelines.

Understanding the AliExpress Cancellation Policy

When it comes to canceling an order on AliExpress, there are a few key points to keep in mind:

  1. Timeframe: The cancellation window for an order is limited, usually within 24 hours after payment. However, some sellers may allow cancellations up until they ship the item.
  2. Seller Approval: Cancelling an order requires seller approval. You must contact the seller and request cancellation through the platform’s messaging system. Be polite and provide a valid reason for your request.
  3. Refund Process: If your cancellation request is approved, you can expect a refund within a certain timeframe, depending on your payment method. Credit card refunds generally take several business days, while other methods may vary.
  4. Partial Cancellations: In some cases, you may only want to cancel specific items from an order rather than canceling the entire order itself. This is a partial cancellation and can be discussed with the seller directly.
  5. Dispute Resolution: If you encounter any issues during the cancellation process or if your refund is delayed or denied, you can open a dispute through AliExpress’ resolution center for further assistance.
  6. Exceptions: There are certain situations where cancellations may not be possible or where different rules apply, such as personalized or made-to-order items. Checking with the seller about their specific policies is always recommended before placing an order.

Final Thoughts

Canceling might be more challenging if your order has already been shipped or is in transit. In such cases, it’s best to contact the seller directly through the AliExpress messaging system. Politely explain your situation and request their assistance in canceling the order. Sellers are usually willing to work with buyers and find a suitable solution.