We’ve all been there – sitting at home, scrolling through Instacart, and adding items to our cart. Before we know it, we’ve got a full order ready for delivery. But what happens when you realize you’ve made an error in your order or simply changed your mind? Luckily, canceling an Instacart order is not as complicated as you think.
Let’s say I’ve just placed an order but suddenly remember that I’m allergic to that brand of peanut butter I’ve just asked to be delivered. Or perhaps my plans have changed, and I’ll be out when the delivery is due. No problem! The flexibility of Instacart allows me to adjust my orders with ease.
In this guide, we’ll walk through the simple steps to cancel an Instacart order. It’s important to note, though, that timing is crucial here. You’ll need to act quickly if you want to avoid any possible cancellation fees from kicking in.
When Can I Cancel My Instacart Order?
There’s a bit of confusion surrounding when exactly you can cancel an Instacart order, so let’s clear the air. Technically, it’s possible to cancel an order at any time prior to the shopper starting the shopping process. That means if your shopper hasn’t started picking up your items from the store yet, you’re in luck! You can go ahead and cancel without much fuss.
Remember, though, timing is everything. The sooner you realize you need to cancel, the better. If your shopper has already begun selecting your groceries, it might be a little more complicated. In such cases, contacting Instacart customer service will be best for assistance.
It’s also worth noting that according to Instacart policy, customers have up until seven days after delivery to report any issues with their orders or request refunds for missing or incorrect items. This isn’t technically a cancellation but it could be useful information if your order doesn’t go as planned.
Now let me share a personal anecdote here – once upon a time, I placed an Instacart order while vacationing in Florida, only to realize later that I’d accidentally set my home address in New York as the delivery point! Thankfully, since no shopper had picked up my order yet, cancelling was easy peasy!
How to Cancel an Instacart Order
Sometimes, you’ll find yourself in a situation where you need to cancel an Instacart order. Don’t worry, I’ve got your back! Here’s a step-by-step guide on how to do it.
First, you must act quickly because cancellation gets trickier once the shopper has started working on your order. Log into your account and navigate to ‘Your Orders’. You’ll see a list of all current and past orders there. Find the one you want to cancel and click on it.
In the detailed view of your order, you should see an option labeled “Cancel Order.” Clicking this will initiate the cancellation process. A prompt may appear asking for confirmation or reason for cancellation; fill accordingly and proceed.
Here’s where speed matters: If your assigned shopper hasn’t started shopping yet, your refund should be processed immediately without any complications. But if they’ve already begun shopping? That’s when things might get dicey – depending on how much of the order has been fulfilled.
It can take up to 10 business days for refunds to be processed according to Instacart’s policy – but typically, they’re done within 2-5 days. It’s good practice to monitor your bank or card statements until that refund arrives!
Navigating digital platforms can sometimes feel like decoding hieroglyphs — but don’t fret. With these steps, canceling an Instacart order is as easy as pie!
