Ever found yourself in a muddle after placing an order with Pottery Barn? Well, you’re not alone. I’ve been there, scrambling to figure out how to cancel my pottery barn order when I realized that the rug I just bought wouldn’t really match my living room decor.
Accidents happen and sometimes we make purchases we later regret. Whether it’s a spur-of-the-moment decision or simply a wrong click, getting stuck with an unwanted item can be frustrating. Pottery Barn understands this and has provisions in place for such instances.
The good news is that cancelling an order with Pottery Barn isn’t as daunting as it might seem at first glance. With some quick action and clear communication, you can get your cancellation sorted without much hassle. In this article, I’ll guide you through the process of cancelling your Pottery Barn order efficiently and effectively.
Cancel Pottery Barn Order
I’ll admit it, shopping at Pottery Barn can be a little like stepping into a home decor wonderland. Their wide assortment of stylish and quality items has the power to transform even the most mundane spaces. But what happens when you need to cancel an order? That’s where understanding Pottery Barn’s order policy comes in handy.
Immediately after placing your order, there’s only a brief window of time during which you can make changes or cancellations. If you’re quick off the mark, you might be able to contact their customer service via phone and request a cancellation. However, once your order has been processed—which usually happens within an hour of placement—it becomes non-cancellable.
Don’t despair though! Even if your order is shipped out, Pottery Barn does provide options for returns and exchanges on most items (excluding final sale products). You typically have 30 days from the date of receipt to return unwanted goods either by mail or directly to any physical store location near you.
But here comes the catch: unless your item arrived damaged or defective, it’s likely that return shipping charges will apply for mailed back items. In-store returns won’t cost extra but do ensure that you have all original packing along with the receipt in tow.
It’s also important to note that customized or personalized items are considered final sale upon completion of purchase as per Pottery Barn’s policy. So before hitting ‘buy now’ on those monogrammed towels or bespoke sofa covers, make double sure they’re exactly what you want!
In short, while cancelling an order at Pottery Barn may not always be feasible due to their quick processing timescale; their flexible return policy somewhat compensates for this limitation. As always though, I recommend reading through any store’s policies thoroughly before making a purchase – no one likes unpleasant surprises!
Steps to Cancel a Pottery Barn Order Online
There’s nothing more disappointing than realizing you’ve made a mistake after clicking the “purchase” button. Whether it’s buying an item you didn’t really want, or ordering more of something than intended, we’ve all been there. But don’t worry! If you’re in such a situation with Pottery Barn, I’m here to help. Here are some simple steps on how to cancel your Pottery Barn order online.
Firstly, grab your order number and head over to the Pottery Barn website. It’s crucial that you act swiftly because once an order has been processed (usually within one hour), it can’t be cancelled as it’s immediately sent for shipment.
Once on the site, scroll down to the bottom of the webpage and look for “Customer Service”. Click that link. A dropdown menu will appear where you’ll need to select “Track Your Order”. Input your order number and email address then click “Track”. This should pull up your current orders.
If your order is yet to be processed, there will be an option saying “Cancel Order” next to it. Clicking this will start the cancellation process. You’ll have to follow some prompts but they’re pretty self-explanatory – usually just confirming that yes, you do indeed want to cancel your order.
However, if more than an hour has passed since placing your order or if it says ‘In Process’, this means cancellation might not be possible through the website anymore due its advanced processing status. But don’t lose heart just yet!
The best course here would be contacting their customer service directly via phone at 1-888-779-5176 as quickly as possible explaining your situation and request them for assistance in cancelling of your order; remember every minute counts!
Please note though: even if immediate action is taken after placing the wrong order, cancellation isn’t guaranteed owing to their fast processing times so always double-check before finalizing any purchase!
And there we have it – easy steps on how cancelling a Pottery Barn online purchase works.
